{"id":297,"date":"2023-08-10T01:05:01","date_gmt":"2023-08-10T01:05:01","guid":{"rendered":"https:\/\/shop.yukihouse.com.au\/beautyaustralia\/?page_id=297"},"modified":"2025-04-08T03:37:53","modified_gmt":"2025-04-08T03:37:53","slug":"ordering","status":"publish","type":"page","link":"https:\/\/shop.yukihouse.com.au\/beautyaustralia\/ordering\/","title":{"rendered":"Ordering"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"297\" class=\"elementor elementor-297\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c56a2e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c56a2e4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07d6ef6\" data-id=\"07d6ef6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2b7d4a elementor-widget elementor-widget-heading\" data-id=\"b2b7d4a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Ordering Guidelines<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16553ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16553ee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d95613\" data-id=\"3d95613\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aedcf0c elementor-widget elementor-widget-text-editor\" data-id=\"aedcf0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Postage:<\/strong><\/p><p><span style=\"color: var( --e-global-color-text );\">Orders of AU$169 or more qualify for free home delivery.\u00a0<\/span><\/p><p>Otherwise, a flat AU$22 shipping fee will be applied per order.<\/p><p>*Additional shipping charges are required in remote areas, please enter the postcode to confirm the postage.<\/p><p>\u00a0<\/p><p><strong>\u00a0<\/strong><\/p><p><strong>Yuki House Stores: <\/strong><\/p><p><strong>Melbourne CBD <\/strong><\/p><p>Address: Shop GD 014BA, Melbourne Central, 211 La Trobe Street, Melbourne VIC 3000, Australia Phone: 03 9639 7917<\/p><p><strong>Box Hill <\/strong><\/p><p>Address: Shop SP045, Box Hill Central (North Precinct) 17-21 Market St, Box Hill VIC 3128, Australia<\/p><p>Phone: 0426 655 698<\/p><p><strong>Glen Waverley <\/strong><\/p><p>Address: G-133 The Glen Shopping Centre, 235 Springvale Road, Glen Waverley VIC 3150, Australia<\/p><p>Phone: 03 9886 3591<\/p><ul><li>Payment Options: Accepted payment methods include credit cards (Visa, MasterCard). Any &#8220;foreign transaction fees&#8221; or &#8220;currency conversion fees&#8221; incurred during card payment will follow the exchange rates provided by the respective card issuing bank.<\/li><li>Shipping Method: We partner with leading international courier companies, including DHL and FedEx, to ensure fast and reliable delivery, providing tracking numbers for your shipments.<\/li><li>Delivery Time: Estimated delivery time is approximately 14 business days based on location. However, delivery times may be extended due to courier delays or customs inspections.<\/li><li>Order Confirmation: After completing your order, you will receive an email confirmation. For reordering items, please place a new order.<\/li><li>Refusal of Package: If you refuse to sign for a Yuki House package, resulting in customs retention, we cannot cancel your order or provide a refund.<\/li><li>Customer Support: For any inquiries, please contact our customer service with your member name, phone number, order number, and query details through:<\/li><\/ul><p>Official Email: <a href=\"mailto:customerservice@yukihouse.com.au\">customerservice@yukihouse.com.au<\/a><\/p><p>Official WeChat customer service<\/p><p>Official Facebook \/ Instagram fan page private messages<\/p><p><strong><br \/>Ordering Notes: <\/strong><\/p><ul><li>Orders will be shipped upon payment.<\/li><li>Currently, we only offer shipping within Australia.<\/li><li>If you encounter issues with delivery due to remote areas, please contact our customer service for assistance.<\/li><li>Due to the complex overseas shipping process, please provide accurate recipient information in English. Once an order is completed, changes to shipping address, recipient, or any order details are not possible.<\/li><li>Incorrect recipient information leading to delivery issues or non-receipt may result in cancellation of the order. Refund amounts will deduct round-trip shipping fees and related costs.<\/li><li>Goods eligible for promotional offers (e.g., free shipping, gifts, discounts) that are returned may result in the loss of those benefits. Please review data and amounts carefully before ordering, as refunds are not possible after ordering.<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><p><strong>After-Sales Service: <\/strong><\/p><ul><li>Detailed confirmation of product and amount before ordering is essential. Except for defective\/wrong items, other situations will not qualify for returns or refunds.<\/li><li>Return requests will be reviewed. If the responsibility lies with the seller, we will assist with returns\/exchanges, covering logistics costs.<\/li><li>Returns that lead to order amounts falling below qualifying thresholds for benefits (e.g., free shipping, discounts) may result in charges.<\/li><li>In case of receiving defective\/wrong items, please provide information within 7 days of receipt via email (<a href=\"mailto:customerservice@yukihouse.com.au\">customerservice@yukihouse.com.au<\/a>). Our staff will assist you.<\/li><\/ul><p><strong>[Process]<\/strong><\/p><p>\u00a0\u2192 Contact customer service \u2192 Confirm return eligibility \u2192 Ship the item \u2192 Email order info and shipping invoice to <a href=\"mailto:customerservice@yukihouse.com.au\">customerservice@yukihouse.com.au<\/a> \u2192 Confirm return eligibility \u2192 Contact customer and arrange refund \u2192 Refund will be issued to the original credit card account *Refund time varies by bank.<\/p><ul><li>The following situations may prevent return\/refund acceptance:<\/li><li>Exceeding the 7-day return period.<\/li><li>Opened or damaged items due to human factors.<\/li><li>Dirty, damaged, washed, or altered items.<\/li><li>Damaged packaging or missing components\/invoice.<\/li><li>Malicious or excessive returns.<\/li><li>Returns\/exchanges are not available for overseas addresses.<\/li><li>For missing parts, we will send the missing item once informed.<\/li><li>Customer service hours: Monday to Friday, 10:00 &#8211; 17:00 (closed on holidays).<\/li><li>For self-initiated returns without contacting customer service and requiring postage payment upon receipt, Yuki House will refuse them. The buyer bears the associated costs, and we won&#8217;t process the return or refund for the order.<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><p><strong>Disclaimer:<\/strong><\/p><p>*In case of conflict between this agreement and applicable law, Yuki House will abide by Australian law and address any remaining matters. The remaining valid terms will still be effective.<\/p><p>*In the event of any disputes regarding the agreement or its execution, Yuki House reserves the right to make the final decision, including discontinuing, changing transactions, returns, refunds, and terms, without further notice.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ordering Guidelines Postage: Orders of AU$169 or more qualify for free home delivery.\u00a0 Otherwise, a flat AU$22 shipping fee will be applied per order. *Additional shipping charges are required in remote areas, please enter the postcode to confirm the postage. \u00a0 \u00a0 Yuki House Stores: Melbourne CBD Address: Shop GD 014BA, Melbourne Central, 211 La [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-297","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - 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